Delivery Policy

1. How tickets are delivered

After your payment is confirmed, or straight away for free tickets, we send your tickets to the email address you entered at checkout. Each ticket has its own QR code, which is checked at the event entrance.

If you use the Wendevo app, you can also claim your tickets from the email and keep them in your account.

2. When tickets arrive

Tickets usually arrive within a few minutes of a successful payment. Occasionally a bank or payment provider takes longer to confirm a payment, and delivery follows as soon as it does.

If your tickets haven't arrived within 30 minutes, check your spam or promotions folder, then email support@wendevo.com with your name, the email you used and your payment reference. We'll resend them or sort out the order.

3. Delivery cost

Delivery is free. The price shown at checkout, including any service and payment fees, is the total you pay.

4. Getting your details right

Please check your email address before paying. Tickets sent to a mistyped address can usually be resent once we've confirmed the order belongs to you. You can buy up to 4 tickets per order.

5. If we can't deliver your tickets

If a payment goes through but we can't issue valid tickets, for example because the event sold out at the same moment, we'll refund you in full. See our Refund Policy for refunds, cancellations and changes to events.

6. Contact

Wendevo is a product of Bardesa Limited (RC 9922778), Lagos, Nigeria. For any question about a ticket order, email support@wendevo.com.