Acceptable Use Policy

1. Rules for everyone

When you use Wendevo, you must not:

• Break any applicable law or regulation.
• Harass, threaten, bully, discriminate against, impersonate or exploit anyone.
• Commit or attempt fraud, including using stolen payment details, making false chargeback claims or misrepresenting who you are.
• Share another person's private information without their permission.
• Send spam or unsolicited commercial messages.
• Scrape data, use automated tools without permission, or try to access, disrupt or overload our systems.
• Post content that is illegal, sexually explicit, hateful, violent or otherwise against our Community Guidelines.

2. Events that can't be listed

Organizers must not list, promote or sell tickets for events that:

• Are fake, do not exist or will not take place as described.
• Involve illegal activity, or the sale or use of illegal drugs, weapons, ammunition or explosives.
• Contain sexual services or explicit adult content.
• Involve gambling, lotteries or betting, unless fully licensed where the law requires it.
• Promote pyramid or Ponzi schemes, multi-level marketing recruitment, “get rich quick” schemes, or unlicensed investment, trading or cryptocurrency offers.
• Sell counterfeit goods, or infringe someone else's trademark, copyright or other rights.
• Promote hate, violence, terrorism or discrimination.
• Are open to under-18s where alcohol or other age-restricted activities are involved, without the right safeguards and permissions.
• Lack a permit, licence or venue permission that the law requires.

3. What we expect from organizers

• Describe events accurately, including the date, time, venue, price, what's included and any age limits.
• Show the full price of tickets before purchase.
• Honour the refund policy you selected and our Refund Policy.
• Tell ticket holders promptly about cancellations, postponements or significant changes.
• Take reasonable steps to keep attendees safe and follow the venue's rules.
• Use attendee information only to run your event, and handle it in line with applicable data protection law.
• Receive payouts only into a bank account in your own verified name or your registered business's name.

Organizers also agree to our Organizer Terms.

4. Tickets

• Tickets are for the named buyer and their guests. Reselling tickets above face value, or copying, altering or forging tickets, is not allowed.
• Each ticket's QR code can be checked in once. Duplicated tickets will be refused at the door.

5. What happens if the rules are broken

Depending on how serious it is, we may:

• Remove content or event listings.
• Cancel ticket sales and refund buyers.
• Hold or withhold payouts while we investigate.
• Suspend or close accounts.
• Report illegal activity to the relevant authorities.

6. Reporting a problem

You can report an event, a member or a message in the Wendevo app, or email safety@wendevo.com. For payment or ticket issues, email support@wendevo.com.