Privacy Policy

1. Who we are

Wendevo is operated by Bardesa Limited, a company registered in Nigeria (RC 9922778).

This policy applies to Wendevo's mobile applications, website, organizer portal and related services.

For personal information processed in connection with these services, Wendevo generally acts as a data controller. Other parties, including payment providers and event organizers, may have their own responsibilities under applicable data protection laws.

If you have questions about your personal information, contact privacy@wendevo.com.

We process personal data in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 (NDPA).

2. Information we collect

The information we collect depends on how you use Wendevo and which features you choose to use.

Account and profile information

• Your name, email address, authentication details and account preferences.
• Profile details such as your display name, date of birth, gender, photographs, biography, interests and discovery intentions.
• Information about your preferred area or location, where provided.
• Your privacy settings and other preferences selected within the app.

Passwords are stored using cryptographic hashing rather than in readable form.

Social and event activity

• Connections, interactions and messages you exchange through Wendevo.
• Communities you join, events you create or attend, and meetups you arrange.
• Event registration details, attendance records and responses to registration questions.
• Reports, feedback and communications you send to our support or safety teams.

Tickets and payments

When you purchase or receive tickets, we may collect:

• Your name and email address, including when you check out without a Wendevo account.
• Ticket selections, quantities, prices, promotional discounts, order status and QR ticket information.
• Payment references, amounts, payment status and relevant transaction records.
• Information needed to manage refunds, disputes, event admission and customer support.

Payments are processed through Paystack. Wendevo does not need to store your full payment card number or card security code to issue tickets.

Organizer information

If you host events or manage an organizer account, we may collect business registration details, CAC information, contact information, authorized team members and payout details.

We may also receive bank account verification results and retain account information needed for settlement, security and transaction records.

Identity verification

Some Wendevo features require identity verification. Our identity verification provider may process identification documents, photographs, biometric comparisons and related information.

Wendevo may receive verification results and identifying information needed to confirm eligibility, prevent fraud and enforce account rules.

The information retained by Wendevo and the verification provider is subject to their respective roles, applicable legal requirements and retention policies.

Device, location and technical information

• Device type, operating system, application version and diagnostic information.
• IP address, request information and security-related logs.
• Push notification tokens and notification preferences.
• Location information, if you enable location-based features or give the app location permission.

Wendevo may use device location to help identify nearby experiences. You can control device location permissions through your operating system's settings.

3. Why we use your information

We use personal information for the following purposes, relying on an appropriate legal basis under applicable data protection law.

• Providing Wendevo: Creating accounts, managing profiles, enabling social features and providing events and communities.
• Event ticketing: Processing orders, issuing tickets, confirming entry and supporting refunds or payment disputes.
• Personalizing discovery: Showing relevant people, events, communities and experiences based on available preferences and activity.
• Safety and fraud prevention: Detecting suspicious activity, reviewing reports, verifying identities and enforcing platform rules.
• Communicating with you: Sending account notices, ticket confirmations, event updates and service-related messages.
• Operating and improving services: Troubleshooting errors, monitoring performance, maintaining security and understanding how features are used.
• Legal compliance: Meeting applicable financial, tax, regulatory and legal obligations.

Depending on the activity, our legal basis may include performance of a contract, compliance with a legal obligation, consent or legitimate interests permitted by law.

Where consent is required, we will seek it and provide ways to withdraw it, subject to applicable law.

4. Who can see your information

Other Wendevo members

Depending on your account settings and the features you use, other members may see information from your profile, your participation in events or communities, and content you choose to share with them.

People participating in conversations may see the messages and information you send to them.

Event organizers and their teams

Organizers and appropriately authorized staff may access information necessary to manage events, including:

• Attendee names and ticket details.
• Registration-question responses.
• Ticket and check-in status.
• Information needed to manage admission and attendee support.

Organizers are required to use attendee information for legitimate event-related purposes and comply with applicable data protection laws. They may have their own privacy obligations when they determine how attendee information is used.

Public event pages

Some event listings and organizer information are publicly accessible, including through the Wendevo website. Information you submit during ticket checkout is not intended to appear publicly on event listing pages.

5. Service providers and other disclosures

We work with third parties that help us provide Wendevo. Depending on the service, these may include:

• Cloud hosting, databases, file storage and infrastructure providers.
• Cloudinary and other media storage or delivery providers.
• Paystack for payments, payouts and related transaction processing.
• Identity verification and business verification providers.
• Email delivery and notification services, including Expo for supported push notifications.
• Security, diagnostics and operational service providers where used.

We share information with providers only as appropriate for their services and applicable legal requirements. Some providers may process certain information as independent data controllers.

We may also disclose information when required by law, to respond to lawful requests, protect the rights and safety of others, or in connection with a lawful business restructuring or transfer.

Wendevo does not sell personal information.

6. International data transfers

Some service providers may process or store personal information outside Nigeria.

Where personal information is transferred internationally, we seek to use a lawful transfer mechanism and appropriate safeguards under the NDPA and other applicable requirements.

7. How long we retain information

We retain personal information for as long as reasonably necessary to provide our services, meet legal obligations, resolve disputes, prevent fraud and maintain security.

• Account and profile information: Generally retained while your account is active, subject to deletion and retention requirements.
• Account deletion: When you request deletion, your account enters a 30-day grace period. At the end of that period, eligible personal information is deleted or anonymized in accordance with our deletion procedures.
• Financial and ticketing records: May be retained after account deletion where required for accounting, tax, dispute resolution or other legal obligations.
• Safety and moderation records: May be retained where necessary to investigate complaints, prevent abuse or address legal claims.
• Technical and operational records: Retained according to operational requirements, security needs and applicable retention policies.

Some records may remain in anonymized form where necessary to preserve event histories, transaction integrity or relationships between platform records. Such records should no longer identify you.

Backup copies may take additional time to expire under controlled retention schedules.

8. Your data protection rights

Subject to applicable law and relevant exceptions, you may have the right to:

• Request information about how we process your personal data.
• Request access to personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of eligible information.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request data portability where the relevant legal requirements apply.
• Exercise applicable rights relating to solely automated decisions with significant effects.

To exercise your rights, email privacy@wendevo.com. We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements. If you believe your data protection rights have been infringed, you may contact the Nigeria Data Protection Commission.

9. How we protect information

We use technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.

These measures include appropriate authentication, access controls, encrypted network connections, password hashing and security monitoring.

No service can guarantee absolute security. Where a personal data breach triggers legal notification obligations, we will make the required notifications in accordance with applicable law.

10. Age restrictions

Wendevo is intended for people aged 18 or older. People below the minimum age are not permitted to create an account.

If we become aware that an account belongs to someone below the minimum age, we may restrict or remove it and take appropriate steps concerning its data.

To report a potential underage account, contact safety@wendevo.com.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to Wendevo, our data practices or applicable law.

The updated version will be published on this page, along with its revision date. Where required, we will provide additional notice or request consent.

12. Privacy enquiries

For questions, requests or concerns about privacy, contact privacy@wendevo.com.

You can also review our Terms of Service and Community Guidelines.