Refund Policy

Last updated 19 October 2026

We want ticket purchases to be clear and fair. This policy explains when refunds may be available, how to request one, and what happens if an event is cancelled or doesn't go as planned.

1. Refund policies for individual events

Each ticketed event has a refund policy selected by its organizer. The applicable policy is presented during the ticket purchasing process.

Wendevo supports the following standard refund arrangements:

Refundable until 24 hours before the event: Eligible buyers may request a refund before the applicable deadline. The treatment of service fees and other charges depends on the applicable refund terms and payment processing arrangements.
Non-refundable: Tickets are generally not eligible for voluntary refunds because the buyer can no longer attend or has changed their plans. Exceptions may apply where required by law or provided under this policy.

Any refund rights provided by applicable law continue to apply regardless of the organizer's selected policy.

2. Event cancellations and significant changes

If an organizer cancels an event, affected paid ticket orders are generally eligible for a refund of the ticket price and any refundable associated fees, subject to applicable law and the payment arrangements.

If an event is postponed, moved to a materially different venue or otherwise substantially different from what was advertised, you may also be eligible for a refund.

We may review the circumstances, information provided by the organizer and relevant consumer protection requirements when determining the appropriate resolution.

If you have concerns about a cancelled or significantly changed event, contact support@wendevo.com with your order details.

3. Failed payments and unfulfilled orders

A payment may sometimes be completed even though an order could not be fulfilled, for example because ticket inventory became unavailable or payment confirmation was delayed.

Where we confirm that a successful payment did not result in valid tickets, we will investigate and arrange an appropriate resolution, which may include issuing the tickets or processing a refund.

If you believe you were charged without receiving your tickets, please contact support with your payment reference and the email address used at checkout.

4. Situations where refunds may not be available

Subject to applicable law, refunds may not be available in circumstances including:

A voluntary request made after the event's refund deadline.
A purchase of tickets designated as non-refundable.
Tickets that have already been used for admission.
Refusal of entry resulting from a valid and fairly applied safety, legal or venue rule.

These restrictions do not remove any non-excludable statutory rights you may have.

5. How to request a refund

Where refund requests are available within the Wendevo app, follow the instructions provided for your ticket order.

If you purchased tickets on the website, cannot access the app or need help with your refund request, email support@wendevo.com.

Please include your payment or order reference, event name and the email address used at checkout. We may request additional information to verify the transaction and assess eligibility.

Approved refunds are generally directed to the original payment method, subject to Paystack and banking procedures.

6. Refund processing and timing

Refund processing times depend on the payment method, Paystack, the receiving bank and the circumstances of the refund.

A refund being approved or initiated does not necessarily mean the money will appear immediately in your account.

If you have received confirmation that a refund was initiated but have not received the funds within the timeframe communicated for your payment method, contact our support team for assistance.

7. Problems with an event or payment

If an event did not take place, was materially different from its listing or you believe a payment was processed incorrectly, contact our support team at support@wendevo.com.

We may work with the organizer and payment provider to investigate the issue and determine an appropriate outcome.

Nothing in this policy prevents you from exercising applicable consumer protection rights or rights available through your bank or payment provider.

This Refund Policy should be read alongside our Terms of Service and, for organizers, our Organizer Terms.