How can we help?

Open your profile settings in the Wendevo app to review the available privacy and discovery controls.

You can request account deletion through the Wendevo app's account settings. Your account enters a 30-day deletion period, during which you may be able to restore it. After that period, personal information is removed or anonymized according to our retention and legal obligations.

A verified badge indicates that the person has completed Wendevo's identity verification process. It doesn't guarantee their behaviour or mean Wendevo endorses them. Always follow basic safety precautions when meeting someone new.

Use the password reset option on the sign-in screen and follow the instructions sent to your registered email address.

After a successful order, Wendevo sends your ticket to the email address you used at checkout. Your ticket email includes a QR code to present at the event.

First, check your inbox and spam folder. Some payments may take additional time to confirm. If your ticket still hasn't arrived, contact our support team with your payment reference and the email address used at checkout.

Yes. You can select multiple tickets at checkout, subject to the event's purchase limits and availability. Some ticket types may also admit more than one person per ticket.

If the organizer has provided a valid promotional code, enter it at checkout. Eligible discounts are applied before you complete payment. Some codes may only apply to specific ticket types.

Some organizers offer private ticket types that are only available with a special access code. Enter the code on the event page to reveal eligible tickets.

If the organizer has enabled a waitlist, you can join it using your email address. Wendevo may email you when tickets become available, but joining a waitlist does not reserve a ticket.

Refund eligibility depends on the event's refund policy and the circumstances of your request. Review the terms shown when buying your ticket or read our Refund Policy.

If an organizer cancels an event, affected ticket orders are handled according to Wendevo's cancellation and refund rules. Check our Refund Policy for more details.

Our team reviews submitted reports and takes action where appropriate. We may request additional information, and we may be unable to share details of actions taken against another account.

Be cautious about requests for money from people you haven't met or don't know well. Avoid sending money or sharing financial information, and report suspicious behaviour through Wendevo.

If you or someone else is in immediate danger in Nigeria, contact emergency services on 112. Wendevo is not an emergency response service. Once you're safe, you can report the incident to our team.

Yes. Individuals can host after completing identity verification. Registered businesses can also apply to host, subject to business verification and approval.

Wendevo's standard commission on paid tickets is 5%, plus applicable payment processing fees. Organizers can choose to pass eligible checkout fees to buyers or absorb them. Promotional commission waivers may apply.

Ticket money for each event is held by Wendevo until the event is over, so buyers can be refunded if plans change. For new organizers, the payout is checked by our team and sent 48 hours after the event ends, once no refunds are open. After 3 successful payouts, payouts are sent automatically, 12 hours after each event.

Yes. Wendevo supports organizer team roles and permissions, allowing authorized team members to assist with event management and ticket check-in.

Wendevo supports QR-code ticket scanning on supported phones, so authorized staff can validate tickets and manage guest entry.